---
title: Refund Policy | HSI Online
---

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# Refund Policy

### The following conditions apply

- Shipment discrepancies must be communicated to Client Services within **10 days of the date of delivery**.
- Returns of either physical or online products must be received within **60 days from the date of purchase**.

Physical Products

- All returned items are subject to a **20% restocking fee**.
- All returns must include a **Return Authorization Form** (contact Client Services).
- All **printed materials** sent back for a refund must be returned in new, unopened condition.
- **LOOP, AEDs, and/or AED accessories** must be returned in new, unopened condition, and in the original packaging.
- **Manikins** cannot be returned; however, defective manikins or manikin products are subject to replacement under the manufacturer’s warranty. (Contact Client Services for assistance).
- Additional **personal protective equipment** not identified above must be returned in new, unopened condition and in the original packaging.
- *Defective* printed materials or products may be exchanged at no charge for up to 60 days from date of purchase.
- Shipments returned as a result of a defect or due to an error by HSI will be returned at HSI’s expense.
- All other returns are at the customer’s expense.

Online Products

- Electronic credits that are used when a class status is “In Progress” (the class has been started) are not eligible for refunds.
- Unused credits cannot be exchanged or transferred.

Approved refunds will be processed as a credit on the original form of payment.

If you have any questions, please ask before you make your purchase.

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