The following conditions apply

  • Shipment discrepancies must be communicated to Client Services within 10 days of the date of delivery.
  • Returns of either physical or online products must be received within 60 days from the date of purchase.
Physical Products
  • All returned items are subject to a 20% restocking fee.
  • All returns must include a Return Authorization Form (contact Client Services).
  • All printed materials sent back for a refund must be returned in new, unopened condition.
  • LOOP, AEDs, and/or AED accessories must be returned in new, unopened condition, and in the original packaging.
  • Manikins cannot be returned; however, defective manikins or manikin products are subject to replacement under the manufacturer’s warranty. (Contact Client Services for assistance).
  • Additional personal protective equipment not identified above must be returned in new, unopened condition and in the original packaging.
  • Defective printed materials or products may be exchanged at no charge for up to 60 days from date of purchase.
  • Shipments returned as a result of a defect or due to an error by HSI will be returned at HSI’s expense.
  • All other returns are at the customer’s expense.
Online Products
  • Electronic credits that are used when a class status is “In Progress” (the class has been started) are not eligible for refunds.
  • Unused credits cannot be exchanged or transferred.

Approved refunds will be processed as a credit on the original form of payment.

If you have any questions, please ask before you make your purchase.